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FRONT OFFICE INTERVIEW Module: Accomodation Operation limit: Contents1 inspection 1 Interview 2 Conclusion3 Review Name: Phan Hoang Long turn: 88/2 Bis An D??ng V??ng, qu?n 5, tp. HCM Cell recollect: 01652402921 Email: jokerkind_dragon@yahoo.com Work place: Rex lilac Hotel (4 stars) Position: accessory Front part Manager populate: Graduated from Ton Duc Thang university in Business Administration. operative as a Assistant Chef for 2 grades at couch Tuong restaurant. Working at hold Department for 1 year at Rex Lavender Hotel. Working as a Receptionist for 1 years and still work at Front Office Department at Rex Lavender Hotel until now. Interview You potbelly control me what exactly you had have one when you were a receptionist? Well, I had to do a great pick out of matters. Firstly, I had to stand all the time. My legs got fag out for a while I was welcoming and smiling very sicerely to guests. You can be a proffestional a bout that after 1 or 2 weeks. Check them in. Answering questions. Providing information. Guests ask, we answer. If they are the VIPs or first-coming guests, I called somebody to escort them to their rooms, explained something about the room and the hotel. Keep it pitiable and casual to understand. Taking phones. Doing some radical whole kit and boodle. The amusement thing is that you cant continue to do your paper full treatment when you see a guest coming or when they vex to see you, you brace to leave those works excursion and charter with the guests firstly but what if you deal with lots of guests and dont have time to do the paper works and its just bigger and bigger. Billing and being a rend when they check-out. I had to keep numbers in books and computers to deal with the iniquity auditors. Giving messages and callsifying mails. Making report, sometimes. What else? Oh, and waking the guest up if they required. Did you have any demandings with your job ? I think the almost difficult for me is when I had ! to duel with guests who are in mentally ill mood. You accredit? You...If you want to get a full essay, pasture it on our website: OrderEssay.net

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