What is ITIL (pronounced eye-til)? ITIL describes the relevant relationships between activities that occur within the business processes of an information applied science organization, and provides a material for duplicating experiences between organizations (itSFMI, 2008). It presents information technology run delivery and management in a like frame applicable to any technology organization. It was first published by the British government agency, Office of Government occupation (OGC), as an approach to IT service management in solution to IT?s demands on organizational resources, and in recognition of the impregnable dep terminationence of businesses on technology in the 1990s (Benz &type A; Hendricks, 2004).
Why it is Important to Look at ITILMost organizations today be almost completely reliant on email, Microsoft Office applications, employee theatrical role drives, Enterprise Relational databases and other basic IT cornerstone applications and go in order to do their business. If any of these systems go off-line, the productivity of the organization is negatively impacted. Many of the IT support models for these critical applications and services are the result of sporadic growth, acquisitions, or the result of adding new imbed support tools and personnel only when introducing new technology. Few IT organizations today are the result of a ?big picture? IT infrastructure approach.
The British government developed ITIL to specifically address these issues.
It found that its mainframe systems were supported differently at each muddle around the country and around the world, resulting in a big range of mainframe performance that adversely impacted end user productivity, and an even wider range of support models that drove up costs. To organize this environment, the government developed an ?IT Infrastructure Library? that provided the framework for all locations on how they should support these systems, including how the groups should communicate and what was appropriate financial backing for the systems. This ITIL concept soon grew to...
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