Description of the process of public sector benchmarking. essay has an irish bias

A fashionable direction concept, Benchmarking is often misunderstood or misapplied. Benchmarking is almost attitudes that are curious and open to change - simply put, it is the federal agency of focusing on seam improvement through knowledge and applying best practice from other organisations. Yet, without the desire for integration into the business planning cycle, benchmarking is no more than an expensive, academic exercise. In the worldly concern sector, this is a particular problem in that it is often viewed as a means to put on publicity rather than a vehicle for real change.

In benchmarking, there is a need to be realistic in what one can achieve against the scope of organisational culture, especially where either high level policy decisions be in possession of already been taken or significant investment has already been made in systems. Underpinning this realism is a need to make up appropriate protocols for exchanging information, especially where one is dealing with cross limitation t closed confessering or potential competitors. The involvement of senior management and end users is vital in that studies have consistently shown that on average, organisations in which senior management vigorously supports benchmarking, more consistently gain operational benefits and see higher financial paybacks than do other organisations.

Data collection is not enough - it is crucial to understand the reasons for carrying out so that improvements can be made. Simply copy other peoples practices probably wont work.



Post-war Japanese industry grew famous not for copying but for successful adaptation of Western management possibility and industrial technique. Most public sector organisations compare themselves with handed-down comparisons, yet the most productive benchmarking comes from imaginative sources.

Put simply, it is a management tool that helps managers objectively identify areas for improvement within their own operations and to work with others to improve them. One of the key issues go about managers today is the difficulty...

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